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: SECURITY
While we take every reasonable security precautions available in providing this service, lollielle.com is not liable for any loss or damages as a result of a breach of security, which compromises our websites or related computer systems. We do not retain any information required to charge payment to your credit card on our systems after you have completed your purchase from lollielle.com.
: CREDIT CARD FRAUD/ABUSE
You are responsible for any charges appearing on your credit card statement. Please contact your credit card issuer if you suspect you are a victim of credit card fraud. In our efforts to attempt to prevent credit card fraud/abuse, we will collect information that will help us identify the origin of the transaction, which includes, but is not limited to, the IP address of the computer used for the transaction. We reserve the right to limit quantities of products licensed to any particular customer. We reserve the right to prevent access to lollielle.com's web site for any purpose, including where we think there is potential for credit card fraud. We will provide any pertinent account and/or transaction information retained by us to law enforcement authorities or any other party as required by the laws of U.S. and, where applicable, the United States, for any investigations of credit card fraud/abuse.
: ACCOUNTS
Lollielle.com offers fast moving products for license from the store for use with existing products. Licensing items on the store requires a customer to have a lollielle.com's membership account, which requires you to provide a username, password, valid e-mail and also agree to our store policy, web site terms of sse and privacy policy. By purchasing and/or licensing fast moving products you agree to the terms and conditions of the lollielle.com store's policy, terms of use, and the privacy policy. WE WILL NOT PROVIDE YOU ACCESS TO AN ACCOUNT OR ASSOCIATED PRIVATE INFORMATION THROUGH ANY OTHER METHOD THAN DESCRIBED ABOVE. LOLLIELLE STAFF CANNOT RETRIEVE OR CHANGE ACCOUNT PASSWORDS FOR YOU.
: INTERRUPTION OF SERVICE
Lollielle.com reserves the right to interrupt any of our internet services from time to time on a regularly scheduled basis or otherwise with or without prior notice as it deems necessary in order to perform maintenance or for other reasons. You acknowledge that lollielle.com's internet services may be interrupted for reasons beyond the control of lollielle.com and we cannot guarantee that you will be able to access lollielle.com's Internet Services whenever you may wish to do so. Lollielle.com shall not be liable for any interruption of our internet services, delay, or failure to perform resulting from any causes whatsoever. Lollielle.com shall not be obligated to refund all or any portion of any fast moving product by reason of any interruption of lollielle.com's Internet Services as described above.
: RETURNS
Your satisfaction is absolutely guaranteed. If you are not happy with your jewelry selection you must email us to [email protected] within five days of receipt. Please have your invoice ready so we can obtain the information required to process your return.
All items must be returned in their original condition meaning that the wrap/package for the jewelry must not be tapered with or opened. Returns must be unopened and in their original condition. For your protection, we suggest all returns be sent back by a traceable carrier. The customer must pay all costs related to return shipping. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee and less a restocking fee of of 20% or $4.95 per-item (which ever is greater). Again, please make sure that the package isn't opened since we can't resale used merchandise to our clients. Items that are open will be charged an additional penalty.
Please allow us 14 days from the time we receive your item to process your return.
: SHIPPING
All orders are shipped USPS Priority Mail. Delivery time will vary from 5-10 business days to most destinations, except Alaska, Hawaii, and Puerto Rico. We cannot ship to post office boxes, APO, and FPO addresses. If you need your order more quickly email us at [email protected] for next day air rates. You will see the shipping charge (USPS Priority Mail) based on order amount before checkout when ordering online. Every once in a while we have backorders. We will contact you by email should this occur with an estimated timetable. You may cancel the order should this not meet your needs.
: EXPEDITED SHIPPING
Expedited shipping is available upon request.
: INTERNATIONAL DELIVERY
Lollielle.com offers international delivery. In addition to the United Sates, we also ship to the United Kingdom, Canada, Ireland, New Zealand, Australia and all other countries. For international shipping, we manually calculate the shipping cost. The shipping cost you see when you checkout are automatically calculated for US shipping only.
: FREE SHIPPING
If you purchased $100.00 or more on regular and/or on sale items, your order will automatically be qualified for free shipping of USPS Priority Mail. Orders made from Canada with $150 or more will also receive free shipping by USPS Global Express Mail.
: PAYMENT
We accept all types of credit card and PayPal as payments. The credit card information of submitted purchase orders will be sent through SSL (Secure Socket Layer), and will ensure that your information is kept confidentially and securely.
: ALL OTHER INQUIRIES
All other inquiries please send an email to [email protected] with your questions and you will receive a prompt email with information.
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